Troubleshooting

Logging In

• I can't login.
• The app asks me to grant Facebook permissions.
• I accidentally signed into the wrong Facebook account. How do I switch?
• How do I change the email address associated with my account?
• How can I view my profile as it appears to others?
• My account was banned.

Discover

• I'm not seeing any profiles.
• I'm seeing profiles I've already passed.
• The profiles I see don't match my gender or age preferences.
• The profiles I see are too far away.

Matching and Messaging

• Why can't I start a conversation with somebody I've liked?
• One of my matches disappeared.
• One (or all) of my matches disappeared.
• I'm not getting any matches.
• Can I go back if I passed someone?
• I accidentally unmatched with someone. Can I restore it?

See all 9 articles

Profile & Account Settings

• Why has my photo been moderated?
• I can't upload profile photos.
• My name and/or age is wrong.
• My account is under review.